Graphic Design Agreement

Graphic Design Agreement

Thank you for your order. Your order includes Graphic Design services. Please fill in the below and accept the terms and conditions to be able to continue with the project.

  • Graphic Design services are limited to what is stated in the quotation
  • If additional items are required (this includes for instance, extra email signature designs), a new quotation will be sent
  • It is the client's responsibility to ensure Foxx Design received all the required information beforehand, to successfully finalize the project
  • The client is given options on lead times they prefer
  • Lead Time includes ONLY the completion of the initial design draft, NOT the completion of the entire project
  • Lead Time on changes after the initial draft depends on the project scope and the changes the client makes
  • It is the client's responsibility to be very clear if there are FINAL DEADLINES. Deadlines cannot be altered during the project and must be discussed in detail beforehand, and if changes are made, additional fees may be charged along with overtime rates (priced between R1000-R2000 per hour) to complete the project on time
  • Lead Times are subject to the following conditions: a) Proof of Payment (NB, bank statements are pulled through only on certain days), b) ALL information is sent through that is required for the project, if the information is sent through in stages, the lead time resets. c) Lead Times Start AFTER proof of payment has been processed, and all information has been received
  • All communication is done per email, this includes all forms of changes. Email changes can then be discussed per phone call
  • All Design work includes 2 SETS of changes. This means that a maximum of 2 emails can be sent with changes, whether it is an entire list, or just a change or 2
  • Any changes after the initial 2 sets of changes will result in additional design fees
  • We take all possible measures to ensure Lead Times are met, but we do not take responsibility for matters outside of our control, eg Power Outages, Illness, etc
  • Once the project has started, no cancellation will be accepted due to the nature of the business. Graphic Design is a time-based service. If in the unlikely event that Foxx Design does not meet your requirements, refund discussions can be made and will be determined on various factors
  • Stock Photography is of the client's account if required. We do have a large library of images available and if the client does not accept the library available, the client is required to source their own, high-resolution images
  • Additional terms may be stated on the quotation
  • Working hours are from Monday to Thursday from 9:00 - 16:00. Fridays per appointment only. On Weekends & Public holidays we are closed
  • Acceptance of our terms and conditions is signified through payment from the client. It is the client's responsibility to read and understand our Business Terms